Terms and conditions

These general terms and conditions of sale define the commercial relationship between the soap maker Oliosco and the contracting party.

Placing an order for any product featured in the online shop on the website "www.oliosco.com" (hereinafter referred to as THE SELLER'S WEBSITE) requires prior review and acceptance of these general terms and conditions of sale. Clicking to validate an order constitutes full acceptance of these terms. This click serves as a "digital signature."

The general terms and conditions of sale described below detail the rights and obligations of the company Oliosco and its customer regarding the sale of the following goods: Lougate Soap, Aspic Soap, Zou Soap, Oh Garri Soap, Parpaouin Soap, Lou Pantai Soap, Ma Caille Soap, Lou Poutoun Soap, Barbasssu Soap, Patincoufin Solid Balm, Nourishing Solid Shampoo, Balancing Solid Shampoo, and Strengthening Solid Shampoo.

Any service provided by the company Oliosco therefore implies the buyer's unreserved acceptance of these general terms and conditions of sale.

Legal Guarantees

Article L217-4 of the Consumer Code

Created by Ordinance No. 2016-301 of March 14, 2016 – art.

The seller shall deliver goods that are in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery.

The seller shall also be liable for any lack of conformity resulting from the packaging, assembly instructions, or installation, where such installation was made the seller's responsibility under the contract or was carried out under the seller's supervision.

Article L217-5 of the Consumer Code

Created by Ordinance no. 2016-301 of March 14, 2016 – art.

The good is in conformity with the contract:

1° If it is fit for the use ordinarily expected of a similar good and, where applicable:

– if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;

– if it possesses the qualities that a buyer may legitimately expect, given the public statements made by the seller, the producer, or their representative—particularly in advertising or labeling;

2° Or if it possesses the characteristics defined by mutual agreement between the parties, or is fit for any specific use sought by the buyer that was brought to the seller’s attention and accepted by the latter.

Article L217-6

Created by Law 93-949 of July 26, 1993 (published in the Official Journal on July 27, 1993)

Repealed by Ordinance no. 2016-301 of March 14, 2016 – art. 34 (V)

Any person who, on natural or manufactured products—whether held or transported for the purpose of sale, offered for sale, or sold in France—or on their packaging, crates, bales, wrappers, bands, labels, etc., affixes or knowingly uses a trademark, trade name, sign, or any other indication that might lead one to believe—in the case of foreign goods—that they were manufactured in France or are of French origin, or—in any case—that they have an origin other than their true French or foreign origin, shall be subject to the penalties provided for in Article L. 213-1, without prejudice to any claims for damages, where applicable.

However, this provision shall not apply when the product bears a clearly visible indication of its true origin, unless the false indication of origin constitutes a regional designation protected under Section 1 of Chapter V, Title I, Book I.

In the case of French products, the business name, as well as the name and address of the seller, do not necessarily constitute an indication of origin.

Article L217-7 of the Consumer Code

Created by Ordinance No. 2016-301 of March 14, 2016 – Art.

Any lack of conformity that becomes apparent within twenty-four months of the delivery of the goods shall be presumed to have existed at the time of delivery, unless proven otherwise.

For second-hand goods, this period is set at six months. The seller may rebut this presumption if it is incompatible with the nature of the goods or the alleged lack of conformity. For products that carry a "best-before" date (DLUO – *Date Limite d’Utilisation Optimale*), the applicable time limits are restricted to that date. Items subject to wear and tear, such as sponges, do not fall within the scope of these provisions.

Article L217-8

Created by Ordinance No. 2016-301 of March 14, 2016 – Art.

The buyer is entitled to demand that the goods conform to the contract. However, the buyer may not contest conformity by citing a defect of which they were aware, or could not have been unaware, at the time the contract was concluded. The same applies when the defect originates from materials provided by the buyer themselves.

Article L217-9

Created by Ordinance No. 2016-301 of March 14, 2016 – Art.

In the event of a lack of conformity, the buyer may choose between the repair or the replacement of the goods.

However, the seller is not obliged to follow the buyer’s choice if that choice entails a cost that is manifestly disproportionate compared to the alternative option, taking into account the value of the goods or the significance of the defect. In such a case, the seller must—unless it is impossible to do so—proceed with the option not chosen by the buyer.

Article L217-10

Created by Ordinance No. 2016-301 of March 14, 2016 – Art.

If both repair and replacement of the goods are impossible, the buyer may return the goods and receive a refund of the price, or keep the goods and receive a partial refund of the price. The same option is available to the buyer:

1° If the solution requested, proposed, or agreed upon pursuant to Article L. 217-9 cannot be implemented within one month following the buyer’s complaint;

2° Or if such a solution cannot be implemented without causing the buyer major inconvenience, given the nature of the good and the intended use for which the buyer requires it.

However, the sale may not be rescinded if the lack of conformity is minor.